Privacy Policy

Effective Date: September 16, 2026

TheTuno respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit thetuno.com, make a purchase, contact us, or otherwise interact with our website.

Information We Collect

We may collect information you provide directly to us, including:

Name
Email address
Phone number
Billing and shipping address
Order and purchase information
Information you provide when contacting customer support

We may also automatically collect certain information when you use our website, such as:

IP address
Browser and device information
Pages viewed and actions taken on our website
Cookies and similar tracking technologies
Approximate location based on your device or IP address

Payment information may be processed securely by our payment providers. TheTuno may not directly store complete payment card details.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide order updates and customer support
Process returns and refunds
Communicate with you about our products and services
Send marketing messages when you have agreed to receive them
Improve our website, products, and customer experience
Prevent fraud, abuse, and unauthorized activity
Maintain the security and operation of our website
Comply with applicable legal obligations

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, improve performance, and support advertising or marketing activities.

You may be able to manage certain cookie preferences through your browser or through any cookie controls provided on our website.

How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including providers that assist with:

Website hosting and ecommerce services
Payment processing
Shipping and order fulfillment
Email and SMS communications
Analytics
Advertising and marketing
Fraud prevention and website security

These companies may access information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of TheTuno, our customers, or others.

Marketing Communications

If you sign up for promotional emails or text messages, we may use your contact information to send offers, new product announcements, and other marketing communications.

You may unsubscribe from marketing emails using the unsubscribe link included in the message. You may opt out of promotional text messages by following the instructions provided in the message.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal or regulatory requirements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is used or shared
Withdraw consent where processing is based on consent
Opt out of certain marketing or advertising activities

To submit a privacy request, contact us at contact@thetuno.com.

We may need to verify your identity before completing certain requests.

Children's Privacy

TheTuno is not intended for children who are not legally permitted to make online purchases or provide personal information without parental or guardian consent.

We do not knowingly seek to collect personal information from children in violation of applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites that we do not control.

We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

TheTuno
Email: contact@thetuno.com
Website: thetuno.com